How can we help?
Contact us for account help, premium purchase issues, forecast problems, content reports, safety concerns, accommodation partnerships or data deletion questions.
Include your account email, handle, device type and what happened so we can help faster. Never send your password.
Account deletion
You can delete your account inside the app from Profile Settings. If you cannot access your account, email support from the address linked to it.
Premium and Restore Purchases
Premium purchases are handled by Apple or Google. Use Restore Purchases in the Tydes premium screen if your subscription is active but the app does not show premium access.
Reports and blocks
Use the report or block options on posts, comments, profiles and messages if you see harassment, scams, sexual services, nudity, hate, spam or dangerous event promotion.
Surf safety
Tydes forecast and tide information is for planning only. Always check local conditions, tide, hazards, weather and advice before paddling out.